+1 (713) 224-5220 requestY3mxs9K1m 1719 Live Oak St, Houston, TX

Return Policy

Return and refund information for handmadepratelie stationery and creative goods

Return Period

Items purchased from handmadepratelie may be returned within 30 days of the original purchase date or delivery date, whichever is later.

  • The return period begins on the date of purchase or delivery
  • Returns must be initiated within this 30-day window
  • Items must be received by us within the return period to qualify for a refund
  • Special promotions or sales items may have different return periods as stated at the time of purchase

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Original Condition: Items must be unused, unopened, and in the same condition as when you received them
  • Original Packaging: Items must be returned in their original packaging, including all boxes, tags, labels, and protective materials
  • Proof of Purchase: You must provide proof of purchase, such as a receipt, order confirmation, or invoice
  • Complete Items: All components, accessories, and documentation must be included
  • No Damage: Items must not be damaged, altered, or customized in any way

We reserve the right to refuse returns that do not meet these conditions. Items that are returned in unsellable condition may result in a partial refund or no refund.

Return Process

To return an item, please follow these steps:

  1. Contact Us: Contact our customer service team at requestY3mxs9K1m or call +1 (713) 224-5220 with your order number and reason for return
  2. Receive Authorization: We will provide you with return instructions and a return authorization number (RMA)
  3. Prepare Package: Package the item securely in its original packaging with all components included
  4. Include Documentation: Include proof of purchase and the return authorization number
  5. Ship Return: Send the package to the address provided using a trackable shipping method
  6. Confirmation: You will receive email confirmation once we receive and process your return

You may also return items in person at our store located at 1719 Live Oak St, Houston, TX 77003, United States. Please bring your receipt or order confirmation with you.

Return Shipping Costs

Return shipping costs are generally the responsibility of the customer, with the following exceptions:

  • Customer Responsibility: You are responsible for return shipping costs unless the return is due to our error
  • Our Responsibility: We cover return shipping costs if:
    • The item you received was defective or damaged
    • You received an incorrect item
    • The error was made on our part
  • Trackable Shipping: We strongly recommend using a trackable shipping method to ensure your return is received safely and can be tracked
  • Insurance: Consider insuring return shipments, especially for high-value items

Once your return is authorized, we will provide you with the correct return address. Please do not send returns to our store address without prior authorization.

Refund Process

Once we receive and inspect your returned item:

  • Inspection Period: We will inspect the returned item to ensure it meets our return conditions
  • Processing Time: Refunds will be processed within 5-10 business days after we receive and approve the return
  • Refund Method: Refunds will be issued to the original payment method used for the purchase
  • Refund Amount: The refund will equal the purchase price of the returned item
  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error (defective item, wrong item shipped)
  • Refund Notification: You will receive email confirmation when your refund has been processed
  • Bank Processing: Please allow additional time for your bank or credit card company to process and post the refund to your account

General Legal Requirements

Our return policy complies with applicable consumer protection laws and regulations:

  • You have the right to return items within the specified return period
  • Items must be returned in their original condition as required by law
  • We will process refunds in accordance with applicable consumer protection regulations
  • Your statutory rights as a consumer are not affected by this return policy

This policy does not affect your statutory rights as a consumer, including rights under applicable consumer protection legislation.

Order Cancellation Policy

If you wish to cancel an order before it has been shipped:

  • Contact Us Immediately: Contact us at requestY3mxs9K1m or +1 (713) 224-5220 as soon as possible with your order number
  • Cancellation Window: Orders can typically be cancelled if requested within 24 hours of placement, or before the order is processed for shipment
  • Full Refund: If cancelled before shipment, you will receive a full refund to your original payment method
  • Processing Time: Cancellation refunds are processed within 3-5 business days

Once an order has been shipped, it cannot be cancelled. You will need to follow the standard return process outlined above.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or Customized Items: Stationery or products that have been personalized, customized, or engraved specifically for you
  • Used Items: Items that have been used, opened, or damaged by the customer
  • Items Not in Original Condition: Products that are not in their original condition, packaging, or missing components
  • Gift Cards: Gift cards and store credits are non-refundable
  • Digital Products: Digital downloads or electronic products once accessed or downloaded
  • Final Sale Items: Items marked as final sale at the time of purchase
  • Hygiene-Related Items: Products that cannot be resold for hygiene reasons once opened

If you have questions about whether a specific item is returnable, please contact us before making your purchase. We will be happy to clarify our return policy for specific products.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or style, please return the original item and place a new order for the item you want.

Contact Information

If you have questions about our return policy, need assistance with a return, or want to initiate a return, please contact us:

  • Email: requestY3mxs9K1m
  • Phone: +1 (713) 224-5220
  • Store Address: 1719 Live Oak St, Houston, TX 77003, United States
  • Store Hours: Please call ahead to confirm store hours for in-person returns

We aim to respond to all return inquiries within 24-48 hours during business days.

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